Because our Products are herbal, personal care, and wellness items, we follow a strict hygiene policy. This section, along with any separately published Refund Policy on the Platform, governs all returns, refunds, and cancellations.

1.1Returns

•      Opened or used Products are not eligible for return, for hygiene and safety reasons.

•      Returns are accepted only where a Product is damaged, defective, or incorrect at the time of delivery.

1.2 Conditions for Return

•      You must notify us within 48 hours of delivery via WhatsApp (+91 63622 17230) or email (vanasiriessentials@gmail.com).

•      The Product must be unused, unopened, and in its original packaging.

•      An unboxing video or clear photographs are mandatory for verifying damage, defect, or an incorrect item.

1.3 Exchanges

•      Where a Product is eligible for return under Section 7.1, we may, at our discretion or at your request, offer an exchange for the same item instead of a refund, subject to stock availability.

1.4 Cancellations

•      You may cancel your Order for a full refund at any time before it is dispatched .

•      Once dispatched, an Order cannot be cancelled; the Returns process under this Section will apply instead.

1.5 Refunds

•      Once a return is approved, refunds will be processed within 5–7 business days.

•      Refunds will be issued to your original mode of payment. For COD orders, refunds will be made via bank transfer or UPI to details you provide.

•      Shipping charges, if any, are non-refundable, except where the return is due to our error (wrong/defective item).

1.6 Replacement

•      Where eligible, we may provide a replacement Product instead of a refund. Replacement shipping costs will be borne by Vanasiri Essentials.

1.7 Non-Refundable / Non-Returnable Items

•      Used or tampered products.

•      Products purchased during sale, clearance, or discount offers, unless defective.

•      Free promotional or gift-with-purchase items.

Nothing in this Section limits any right you have under the Consumer Protection Act, 2019 that cannot be waived by agreement.