VANASIRI ESSENTIALS

TERMS & CONDITIONS

Last Updated: 17 August 2026

Welcome to Vanasiri Essentials. These Terms & Conditions ("Terms", "Agreement") govern your access to and use of the website www.vanasiriessentials.com and all related services (together, the "Platform" or "Services"), operated by Vanasiri Essentials, a sole proprietorship , bearing Udyam Registration No. UDYAM-KR-22-0105971 ("Company", "we", "us", "our"), having its registered office at #31, 2nd Main Road, Krishnamurthy Layout, Tonachikoppal, Mysuru – 570009, Karnataka, India. We are registered as a Micro, Small and Medium Enterprise (MSME) under the Udyam scheme; we do not currently hold a GSTIN, as our turnover is below the threshold requiring GST registration under applicable law. This will be updated here if that changes.

We are a herbal skincare and personal care brand. We comply with the Information Technology Act, 2000, the Consumer Protection Act, 2019 (including the Consumer Protection (E-Commerce) Rules, 2020), and the Digital Personal Data Protection Act, 2023, as applicable to our business.

By accessing or using the Platform, or by placing an order with us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

•      "We", "Us", "Our", "Platform" refers to Vanasiri Essentials and the website/store through which we offer our products.

•      "You", "User", "Customer" refers to any person who accesses, browses, registers on, or purchases from the Platform.

•      "Products" means the herbal skincare, personal care, and wellness items listed for sale on the Platform.

•      "Order" means a request placed by you to purchase one or more Products through the Platform.

•      "Order Confirmation" means the email, SMS, or WhatsApp message we send confirming that we have accepted your Order — this is the point at which a binding contract of sale is formed (see Section 5).

•      "Terms" or "this Agreement" means these Terms & Conditions, including our Privacy Policy and Refund Policy, which are incorporated by reference.

•      Headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.

•      Using the Platform — browsing, creating an account, or placing an Order — means you accept these Terms in full.

•      You must be at least 18 years old to create an account or place an Order on the Platform. If you are under 18, you may use the Platform only with the involvement and consent of a parent or legal guardian, who shall be responsible for all activity on the account.

•      When creating an account, you agree to provide true, accurate, current, and complete information, and to keep it updated.

•      You are responsible for maintaining the confidentiality of your account password and for all activities under your account. Notify us immediately at vanasiriessentials@gmail.com if you suspect unauthorised use of your account.

•      We reserve the right to suspend or terminate any account, without prior notice, if we reasonably believe you have violated these Terms, provided false information, or engaged in fraudulent or abusive conduct.

•      We make reasonable efforts to ensure that product descriptions, images, ingredients, and pricing on the Platform are accurate. Minor variations in product colour, texture, or packaging may occur and do not constitute a defect.

•      Product images are for illustrative purposes; actual products may vary slightly due to natural variation in herbal ingredients and manufacturing batches.

•      All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Shipping and other charges, if any, are disclosed separately at checkout.

•      We reserve the right to modify product prices at any time without prior notice. Prices at the time of Order Confirmation shall apply to that Order.

•      In the event of an obvious pricing or listing error (a "manifest error"), we reserve the right to cancel the affected Order and issue a full refund, even if the Order has been confirmed.

•      Country of origin and manufacturing details for each Product are disclosed on the product page or packaging, in accordance with the Legal Metrology (Packaged Commodities) Rules.

•      If a Product becomes unavailable after you place an Order, we will notify you and either offer a substitute, delay dispatch, or cancel and refund the affected item.

•      Placing an Order on the Platform constitutes an offer by you to purchase the selected Product(s), subject to these Terms.

•      A binding contract of sale is formed only when we send you an Order Confirmation — not merely when you click "Buy Now" or complete payment. Payment authorisation alone does not guarantee that your Order will be accepted.

•      We reserve the right to refuse or cancel any Order for reasons including but not limited to: product unavailability, pricing/listing errors, suspected fraud, inability to verify your details, or delivery restrictions to your area. Where payment has already been collected, a full refund will be processed.

•      You may request to modify or cancel your Order before it is dispatched by contacting us at vanasiriessentials@gmail.com or WhatsApp +91 63622 17230. Once an Order is dispatched, it cannot be modified or cancelled, but our Returns Policy (Section 8) will apply.

•      We accept payment via UPI, debit/credit cards, net banking, and other methods made available at checkout through our payment gateway partner(s). Cash on Delivery (COD), if offered, will be indicated at checkout along with any applicable conditions or limits.

•      All payments are processed by third-party, PCI-DSS-compliant payment gateway providers. We do not store your full card or payment credentials on our servers. Your use of any payment gateway is also subject to that provider's own terms and privacy policy.

•      If a payment fails after an Order is placed, the Order will not be confirmed, and any amount debited (in case of a technical error) will be reversed to your original payment method as per your bank's timelines.

•      For COD orders, repeated refusal to accept delivery without valid reason may result in COD being disabled for your account for future Orders.

•      We currently ship across India. Certain pin codes may be non-serviceable by our courier partners; this will be indicated at checkout.

•      Orders are processed within 1–2 business days of Order Confirmation. Estimated delivery time is 5–7 business days from dispatch, depending on your location. These are estimates, not guaranteed delivery dates.

•      You are responsible for providing a complete and accurate delivery address. We are not liable for delays or non-delivery caused by incorrect or incomplete address information.

•      Risk in the Products (e.g., loss or damage in transit after successful delivery) passes to you upon delivery. If a package arrives visibly damaged or tampered, please refuse delivery or report it to us within 48 hours as described in Section 8.

•      If delivery cannot be completed after a reasonable number of attempts (typically 2–3), the shipment may be returned to us; in such cases, we will contact you to arrange re-delivery (additional charges may apply) or process a refund, at our discretion.

•      Tracking details will be shared with you once your Order is dispatched, where available.

•      We are not liable for delivery delays caused by courier operational issues, weather conditions, natural disasters, strikes, government restrictions, or other circumstances beyond our reasonable control (see Section 12 – Force Majeure).

Because our Products are herbal, personal care, and wellness items, we follow a strict hygiene policy. This section, along with any separately published Refund Policy on the Platform, governs all returns, refunds, and cancellations.

7.1 Returns

•      Opened or used Products are not eligible for return, for hygiene and safety reasons.

•      Returns are accepted only where a Product is damaged, defective, or incorrect at the time of delivery.

7.2 Conditions for Return

•      You must notify us within 48 hours of delivery via WhatsApp (+91 63622 17230) or email (vanasiriessentials@gmail.com).

•      The Product must be unused, unopened, and in its original packaging.

•      An unboxing video or clear photographs are mandatory for verifying damage, defect, or an incorrect item.

7.3 Exchanges

•      Where a Product is eligible for return under Section 7.1, we may, at our discretion or at your request, offer an exchange for the same item instead of a refund, subject to stock availability.

7.4 Cancellations

•      You may cancel your Order for a full refund at any time before it is dispatched (see Section 4).

•      Once dispatched, an Order cannot be cancelled; the Returns process under this Section will apply instead.

7.5 Refunds

•      Once a return is approved, refunds will be processed within 5–7 business days.

•      Refunds will be issued to your original mode of payment. For COD orders, refunds will be made via bank transfer or UPI to details you provide.

•      Shipping charges, if any, are non-refundable, except where the return is due to our error (wrong/defective item).

7.6 Replacement

•      Where eligible, we may provide a replacement Product instead of a refund. Replacement shipping costs will be borne by Vanasiri Essentials.

7.7 Non-Refundable / Non-Returnable Items

•      Used or tampered products.

•      Products purchased during sale, clearance, or discount offers, unless defective.

•      Free promotional or gift-with-purchase items.

Nothing in this Section limits any right you have under the Consumer Protection Act, 2019 that cannot be waived by agreement.

•      Our Products are intended for external use only, unless otherwise specified on the packaging or product page.

•      As with any personal care or herbal product, we recommend a patch test on a small area of skin before first use. Discontinue use immediately and consult a physician if you experience irritation, redness, or an allergic reaction.

•      Individual results may vary depending on skin type, body chemistry, and usage. We do not guarantee specific cosmetic or therapeutic outcomes.

•      Information provided on the Platform (including ingredient benefits, usage tips, and blog content) is for general informational purposes only and does not constitute medical advice. Consult a qualified healthcare professional for any medical concerns, especially if you are pregnant, nursing, or have a known skin condition or allergy.

•      Keep all Products out of reach of children, and store as directed on the packaging (typically in a cool, dry place away from direct sunlight).

•      Products are sold "as is" and "as available." We warrant that our Products are as described and free from manufacturing defects at the time of dispatch, subject to the guarantees implied by the Consumer Protection Act, 2019, which are not excluded by this clause.

•      We do not guarantee uninterrupted or error-free operation of the Platform and are not liable for temporary unavailability, technical glitches, or downtime.

•      We are not responsible for failures or delays caused by third-party service providers, including payment gateways, courier partners, or hosting providers (currently Shopify).

•      To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss, including loss of profits or data, arising from your use of the Platform or Products.

•      Our total liability arising out of any Order shall not exceed the amount paid by you for that Order.

•      Nothing in this Section limits our liability for gross negligence, fraud, or any right that cannot be excluded or limited under applicable Indian law.

•      All content on the Platform — including text, product descriptions, photographs, graphics, logos, the "Vanasiri Essentials" name and mark, and website design — is owned by or licensed to us and is protected under applicable intellectual property laws.

•      You may not copy, reproduce, republish, distribute, or use any content from the Platform for commercial purposes without our prior written consent.

•      We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial shopping use only.

•      If you submit a product review, photo, or comment, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with promoting our Products, unless you tell us otherwise.

When using the Platform, you agree that you will not:

•      Provide false, misleading, or fraudulent information, or impersonate any person or entity;

•      Attempt to gain unauthorised access to any account, system, or data on the Platform;

•      Use bots, scrapers, or other automated means to access or extract data from the Platform;

•      Purchase Products in bulk for unauthorised resale without our prior written consent;

•      Post reviews or content that is offensive, defamatory, unlawful, or infringes another person's rights;

•      Use the Platform for any unlawful purpose.

We reserve the right to suspend or terminate accounts, withhold refunds, and/or pursue legal action against users who violate this Section.

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, pandemics, war, riots, strikes, labour disputes, courier or logistics disruptions, or actions of any government authority. We will notify you where reasonably possible, and our obligations will resume as soon as the force majeure event ends.

•      Our collection, use, and disclosure of your personal information is described in detail in our Privacy Policy, published on the Platform, which is incorporated into these Terms by reference.

•      We process personal data (such as your name, contact details, address, and order history) in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

•      Under the DPDPA, 2023, you have the right to access, correct, and request deletion of your personal data, and to withdraw consent for processing, subject to applicable exceptions. You may exercise these rights by contacting us at vanasiriessentials@gmail.com.

•      The Platform is hosted on Shopify, which processes certain data on our behalf to provide the Services — see our Privacy Policy for details.

•      The Platform is not intended for use by children under 18. We do not knowingly collect personal data from children without parental consent.

•      These Terms shall be governed by and construed in accordance with the laws of India.

•      Subject to Section 14.3 below, courts at Mysuru, Karnataka shall have exclusive jurisdiction over any disputes arising from these Terms.

•      Nothing in these Terms restricts your right, as a consumer, to approach the appropriate Consumer Disputes Redressal Commission having jurisdiction over your place of residence, in accordance with the Consumer Protection Act, 2019.

•      We encourage you to first raise any complaint with our Grievance Officer (Section 16) so we can try to resolve it informally before pursuing formal proceedings.

•      Modification: We may update these Terms at any time. Changes take effect once posted on the Platform, with the "Last Updated" date revised accordingly; material changes will be notified where feasible.

•      Continued Use: Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.

•      Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

•      Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right.

•      Entire Agreement: These Terms, together with our Privacy Policy and any Refund Policy, constitute the entire agreement between you and us regarding the Platform.

•      Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights and obligations to any affiliate or successor entity.

•      Relationship: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and us.

•      Notices: Any notice to us should be sent to vanasiriessentials@gmail.com. We may notify you via the email or phone number associated with your account or Order.

 

•      Email: vanasiriessentials@gmail.com

•      WhatsApp / Phone: +91 63622 17230

•      Address: #31, 2nd Main Road, Krishnamurthy Layout, Tonachikoppal, Mysuru – 570009, Karnataka, India

•      We will acknowledge complaints within 48 hours and endeavour to resolve them within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

 

This document should be reviewed by a qualified lawyer before publishing. Note: if your annual turnover crosses the GST registration threshold in the future, this document (and your checkout/invoicing) will need to be updated with a GSTIN.